Return and Exchange Policy

Thank you for shopping at Yong Studio.

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on returns and exchange. The following terms are applicable for any products that You purchased with Us.

• Items for return and/or exchange should be presented with its original receipt

• Return and/or exchange of items can only be processed in the branch or channel where it was purchased.

• Item should be returned in good condition that is unused and unwashed including the following: Packaging, Swing Tags, Any accessories included in the item

• Exchange of items can only be accommodated within 7 days of the date of purchase or receipt of package. This can only be transacted once.

• Under the I.R.R. of R.A. 7394 (The Consumer Act of the Philippines), a change of mind does not entitle the customer for a refund, return and/or exchange.

• Merchandise with manufacturing defects can be returned for repair or replacement (exchange).

• An exchange of an item will be accommodated only if the replacement item is of the same or higher priced item. Any amount exceeding the original price shall be shouldered by the customer. Should the replacement item be of lower price, no refund will be given to the customer.

• Intimate apparels (underwear, swimwear, etc.) are not warranted for a return or exchange for hygienic purposes